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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to click the Help button, which is present on each page. A pop-up menu will show up. It comprises in-depth information about all the actions that you can carry out on the page in question. Each pop-up window opens on the same page so that you can quickly return to your work.

Video Tutorials

We have an extensive array of how-to videos illustrating how to use our hosting Control Panel. They're designed for those of you who want to see how things are being done rather than only reading articles. Thus, anyone can swiftly find their way around our hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't find the answer you need, explore our extensive FAQ database, which covers questions asked by actual individuals and offers practical solutions. We constantly update our FAQ database with new entries in order to embrace all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions database either, you can contact our excellent team of tech support engineers available 24/7 and eager to assist you with any question. Each trouble ticket you send will be answered within one hour (the average response time being approximately twenty minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 288200

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com